Every conversation, on the contact’s record.
Your customer doesn’t think of email and WhatsApp as two systems, and neither should your team. UnifyLoop keeps every message attached to the contact’s record, so picking up a conversation never starts with reconstructing it from three tabs.
- Channels
- Email, WhatsApp
- SMS
- Awaiting carrier approvalComing soon
- Consent handling
- Platform-enforced
- Thread assignment
- Yes, with folders
The thread lives on the record
Messages are not a separate inbox product bolted alongside the CRM. They belong to the contact, which means every reply sits next to the deal value, the last few stage changes, the open tasks, and the notes from the last call. Anyone picking up the conversation gets the context without asking in Slack who spoke to this person last.
Compliance is enforced, not documented
Consent state, STOP keywords, and WhatsApp’s customer-service window are handled by the platform. A send to someone who opted out is blocked, whether it came from a person, a campaign, or an automation. Bounces and spam complaints suppress an address automatically.
- Opt-in and opt-out tracked per channel, per contact
- Bounces and complaints suppress an address for every later send
- WhatsApp template vs. free-form handled according to the 24-hour window
- Approved WhatsApp templates synced straight from Meta
- SMS in the same inbox Coming soon
- Quiet hours for automated WhatsApp messages, in the recipient’s timezone
Assignment, so “someone will reply” has a name
Threads can be assigned, reassigned, snoozed, and marked done. Mine, Unassigned, Snoozed, and Done folders mean every conversation either has an owner or visibly lacks one. Keyboard shortcuts move through the queue, and AI can summarise a long thread or draft a reply for you to edit before you send it.
Can the AI reply for me?
It drafts; you send. The AI writes a reply grounded in the thread, and you edit it or send it as it is. It never sends a message on its own from the inbox.
What happens if someone replies STOP?
They’re opted out on that channel immediately, the consent state on their record updates, and nothing further goes to them there, whether from a person, a campaign, or an automation. Only they can opt back in.
Do I need my own messaging provider account?
For WhatsApp, yes: you connect your own Meta app and pay Meta directly, with no margin from us. Email needs nothing extra: you verify your own domain and send through our infrastructure.
When is SMS coming?
SMS is built and waiting on US carrier registration (A2P 10DLC). When it switches on, it uses your own Twilio account and lands in the same inbox, with the same consent handling as email and WhatsApp.
Step 3 of the customer journey.
Try it on your own data.
Free workspace, contacts and pipelines ready at signup, and every price published. No mandatory call.
Free plan · No credit card · Every price on the site