Privacy policy

This policy explains what Unify Loop, Inc. (“Unify Loop”, “we”) collects when you use our website and product, why we collect it, and what control you have over it. It is written to be read, not to be survived.

The two roles we play

The distinction matters, because your rights differ between them.

• For your workspace data — the contacts, records, and conversations you put into the product — you are the controller and we are the processor. It is your data. We process it to provide the service, on your instructions, and we do not decide what to do with it.
• For your account and our website — your login, billing details, and how you use our marketing site — we are the controller.

What we collect

Account data

Name, work email, workspace name, and authentication credentials. If you sign in with Google we receive your name, email address, and profile image from Google — not your Google password.

Billing data

Plan, seat count, and usage totals. Card details are handled by our payment processor and never reach our servers.

Workspace data

Whatever you choose to store: records, fields, messages, attachments, and the activity history attached to them. The scope of this is determined by you, not us.

Usage and technical data

Log data — IP address, browser, pages or features used, timestamps, and errors — used to operate the service, investigate faults, and detect abuse.

What we do not do

• We do not use your workspace data to train AI models, and we do not permit our model providers to train on data we send them.
• We do not sell your data, and we do not sell access to it.
• We do not resell or share your contact lists with anyone, including other customers.
• We do not restrict export of your own data as a retention tactic.

Why we process it

To provide and secure the service (our contract with you); to bill you (contract); to keep the service safe and detect abuse (legitimate interests); to comply with legal obligations; and to send you product and marketing email where you have consented or where we have a legitimate interest and you can opt out in one click.

Who we share it with

Only subprocessors necessary to run the service — cloud hosting and storage, AI model inference, message delivery for SMS, WhatsApp, and email, payment processing, error monitoring, and product analytics. Each is bound by contract to process data only as instructed. A current list is available from privacy@unifyloop.com on request.

We may also disclose data where legally compelled, and we will tell you unless we are prohibited from doing so.

International transfers

Some subprocessors operate outside your country. Where data leaves the UK or EEA we rely on appropriate safeguards, including standard contractual clauses. Data residency commitments are available on Enterprise plans.

How long we keep it

• Workspace data — for as long as your workspace is active. After cancellation it is retained for a limited window so an accidental cancellation is recoverable, then deleted.
• Account and billing records — as long as needed for legal, tax, and accounting obligations.
• Logs — a rolling short retention window, then discarded.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, to receive a portable copy, and to withdraw consent. Exercise any of these by emailing privacy@unifyloop.com. We will respond within the period the applicable law requires, and we will not make the process deliberately difficult.

If we process data as a processor on your behalf and one of your contacts exercises a right, ask us and we will help you respond.

Cookies

Our marketing site uses only what it needs to function and to understand aggregate traffic. The product uses cookies for authentication and session management on a shared parent domain, which is what keeps you signed in between the site and the app. We do not run third-party advertising trackers.

Security

Encryption in transit and at rest, least-privilege production access, audit trails, and tenant isolation enforced in the query layer rather than per feature. The detail — including what we have not certified yet — is on our security page.

Children

The service is for business use and is not directed at children. We do not knowingly collect data from anyone under 16.

Changes

If we make a material change we will tell you by email or in-product before it takes effect, rather than silently updating this date.

Contact

Privacy questions, requests, or complaints: privacy@unifyloop.com. You also have the right to complain to your local data protection authority.